Terms & Conditions
To make an order, please visit our website https://oxwellandco.com/boxwell-go/ or email [email protected] allow us time to reply with a confirmation. Please note we are a small business and orders are subject to availability. Our products are made to order. To secure your order, we require full payment on confirmation. Orders must be placed prior to Friday 5pm before the selected delivery date.
DELIVERY AND COLLECTION
For collections, our kitchen is located at Straits Clan, 31 Bukit Pasoh Road, Singapore, 089845. Collection is by appointment only. Delivery is by arrangement and delivery charges apply. It is important that when delivery is confirmed, someone is present to receive the items at the specified time period as, without explicit consent, we are unable to leave your order with someone else or unattended since our food may perish if left on the doorstep. If for any reason you are not present at the time of delivery or where you have provided an incorrect, inaccurate or incomplete delivery address, we will endeavour to re-deliver however this will be subject to a redelivery fee and subject to availability on the day.
Delivery and collection is available between 11-7pm on Sundays only until 27th December 2020.
FOOD & PRODUCE
Please be aware that all orders are subject to availability and what is in season. It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our food is not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products. All food should be consumed within 1 hour of delivery.
CANCELLATIONS & SURCHARGES
We require seven (7) days notice to cancel an order and will provide a refund, minus 10% admin fees. Alternatively we will allow postponement and give a credit note for use at a later date. However, this is subject to availability and at the discretion of Oxwell and Clan.
Oxwell & Clan (operating under Boxwell & Go) will not be liable for failures or delays in performing its obligations hereunder arising from any cause beyond its reasonable control, including without limitation, acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, terrorist acts, riots, earthquakes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems.
TERMS ARE SUBJECT TO CHANGE
Terms are subject to change without notice.